Help center — VitalKeep

Support

Clear answers, no jargon.

How do I use the app day to day? Download the app user manual (PDF, in Spanish): Home, Map, Alerts, History, Devices and Your account, with example screenshots.

About the product

What exactly is Vitalkeep?

A 24/7 passive monitoring system for older people living alone at home. A lightweight wristband and a few smart plugs that detect presence and movement room by room, without cameras or microphones. It alerts the family only when it matters.

How does it know what’s happening with no cameras?

The wristband has an accelerometer and talks to the plugs over Bluetooth. As your parent moves around the home, the plugs know which room they’re in, for how long, and whether there’s been movement. The wristband detects falls and has an SOS button.

Do I need WiFi at home?

Yes. The plugs connect to home WiFi to send data to the app. The wristband doesn’t need WiFi — it speaks Bluetooth to the plugs.

What if the power goes out?

The wristband runs on its own CR2477 coin cell, which lasts about 9-12 months and is replaced by the caregiver (it is never charged). The plugs lose function without power, but the wristband still detects falls; as soon as power is back or another Bluetooth signal is in range, it reconnects.

What if my parent takes the wristband off?

It’s lightweight, hypoallergenic and water-resistant. Even so, if it’s left on the bedside table, the plugs notice there’s no movement around the house and the app alerts you about the prolonged absence.

Before you buy

How many plugs do I need at home?

We recommend 2 to 3 per home: kitchen, bedroom and living room cover 90% of daily routines. For large or two-storey homes, add one more.

Does it work for two people in the same home?

Yes. Each person needs their own wristband (additional €30). The plugs are shared.

Is there a minimum contract?

No. The subscription is €25/month and you can cancel any time, effective at month end. The first 30 days are free.

How long does delivery take?

Mainland Spain: 7 days, free shipping. Balearic and Canary Islands: 10 days with shipping fee.

After you buy

How is it installed?

The kit arrives pre-configured. Plug in the smart plugs, connect them to WiFi from the app, and the wristband is already paired. There’s a step-by-step guide.

Do I need a technician?

No. Any son, daughter or grandchild can set it up in 15-20 minutes.

Who receives the alerts?

The caregivers you connect to the app, on their phones: the whole family if you like. You decide who they are, and each one chooses in Your account → Notifications which types of alert they receive.

What do I do if a fall alert goes off?

The app shows what happened and where. Call your relative directly from the app or, if serious, dial emergency services. Our system does not replace the emergency line.

Mobile app

Is it on iOS and Android?

Yes, both. Search «Vitalkeep» on the App Store and Google Play.

How many caregivers can connect?

Several per home, at no extra cost: the whole family.

Does the app work outside Spain?

Yes. As long as your phone has internet, you receive alerts wherever you are.

Can I choose which alerts I receive?

Yes. In Your account → Notifications you choose the types of alert you want on your phone.

Billing

What do I pay when I buy?

Only the hardware (wristband €30, plugs €60 each). The €25/month subscription starts after the 30-day trial.

Payment methods?

Debit or credit card and SEPA direct debit.

Do I get an invoice?

Yes, automatically by email every month. You can see your plan in the app: Your account → My account.

How do I cancel the subscription?

From the app, in Your account → My account → «Gestionar mi plan» (manage my plan), or by writing to us. No questions, no commitment.

Can’t find what you’re looking for? Contact us and we’ll reply within 24 hours.